Hi, After the 1st problem with unscheduled disconnection of TPG NBN service at the old address due to delay in moving house, we eventually moved to the new address where the TPG NBN service was installed more than 3 weeks ago. I booked a "moving home" to re-activate the TPG NBN service at the new address on Saturday 25 July 2020. I explained to the TPG operator that all NBN hardware and router had been installed and powered on. I was told it would take 24 to 48 hrs for service activation to occur. Until this morning, 72 hrs have passed, the installation status is still "Your installation is progressing". I called TPG and was transfered twice. The last TPG staff (I was told a specialist) during the call could not tell me when the service could be reactivated ??? Two weeks ago, it took a few hours to have the NBN service re-activated after my case was properly looked at, so I do not understand why it takes much longer without a clear answer this time??? As I stated before, during this hard time, we need to work from home which needs access to internet. Please help!   Kind regards, vhab   ... View more

Hi, I am sorry but I am sick of calling TPG almost everyday without a real answer or update. I booked a "moving home" on Wednesday July 1st, 2020. I was charged and received an email confirming NBN will be installed at the new house by Friday July 3rd. A technician rang me on Sunday 5th July asking to come down to the new house so that he can run cable. I told him we were still living at the old house for a while and did not want internet activated at the new house. He told me NOT to plug in the TPG provided router to the new NBN installation at the new house then we could continue to use our NBN at the old house. When we returned to the old house, NBN was disconnected!!!! I called TPG immediately and was promised .... the next Monday July 6th, I called TPG and was promised ..., I called almost everyday until this morning, Saturday July 11th when I had to yell (I am sorry for this bad behaviour!) after being transferred around 4 or more times (lost counts) with promises and not clear answers. My questions: 1. Why was I given a WRONG advice and why was my request IGNORED given we are locked down and have to work from home? (was promised TPG service staff would call me for update but NO body from TPG called me!!!) 2. Given no hadware installation required (switched back), why has TPG NOT switched NBN back to my old house ... after a week? 3. Only this morning, I was told that there are "activities" to start switching NBN back to my old house, WHAT activies are they??? WHY this happens after a WEEK???? WHY it did not start last Monday?????   A very frusted customer ... View more