Hello fiona11, Thank you for your message and for being a part of the TPG Community. For verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information: • Username • Full Name • Full Address • D.O.B. • Telephone No. I will reply ASAP on receipt of the above. Regards PeterW ... View more

Hi @fiona11 , Pls check this link for set up https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/td-p/7856. If you still having issue, pls private messsage me with your Customer ID/Username and contact details, Regards, Sajal ... View more