As you may be aware, the internet has many people who seek to make unauthorised access to other people’s devices. Our security teams identified some potentially suspicious activity relating to the VOIP phone settings of a small number of customers who had enabled remote access on their modems. Our security teams took pro-active steps to limit this activity which may have caused some customer modems to reset and default to factory settings. If your service is still affected in any way and not operating as it did prior to 1 July, please let us know so we can further investigate.
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