Hello,   After several calls with TPG (about one or 2 each day), They've told me that the issue regarding the undersea cable has been resolved. My Ping to SEA has also improved significantly. Hopefully this will remain for a long time. ... View more

Hello @Shane    While I appreciate the reply and efforts, I fail to see how contacting me will help in resolving the issue as I have already been told that your engineers and technicians know what the issue is, which is the undersea cable being damaged. It was due to be completely fixed on the 19/07/2020 as stated over the phone by your technician / engineer. However this was not the case and the issue persists. I would suggest that instead of contacting me and getting unimportant information from me, they should call and contact whoever is involved with fixing the cable and question them about the progress.   Thanks ... View more

Was told issue would be fixed on 19/07/2020.    No real surprise that the issue still persists. ... View more

Hello @Riezl , I have sent you a PM with my contact details. ... View more

Hello @Riezl .    Thanks for getting back to me. Yes, The account was upgraded last night when I called regarding this latency issue. I was told that nothing else could be done but my account was available for a free upgrade which I went through with.   As far as I see, the issue is still persisting and is not time specific. Its continuous and ongoing. ... View more

Still waiting for a solution for this. Been this way since May.    2 Months with no solution? Well played! ... View more