are you able to figure out the very first password of my account?   if you read through this post, you will find the only solution to the problem is to find the "very first password of you account", which is auto generated by TPG and communicated to customer via phone.    Another important info for you: if you use TPG provided router , i.e. TPLink router, everything is fine, you update your password in your tpg account settings, and it will recognized by the router when you pppoe connect;    However, with other routers, like my Netgear D6200, it always gives me incorrect username/password error, I'll have to try the very first password which i've already forgotten ... View more

Can I say while I was reading your reply, I was almost crying...   I had the exact thing happening to me and I am not able to explain to tech support   I said router is not able to connect to internet, the error message says "invalid ISP user name or password"   tech supprot first ask me if it's wifi password, I said No.    then they asked me to try admin/admin   what can I say? ... View more