I have HFC and was on NBN 100. That was running very slow and hence upgraded to NBN100 since 2 weeks. Now the situation is even worse. I am getting 0.5Mb download and 12Mb upload with ping time as big as 1602ms  in a recet test. Spoke to TPG customer service. they did some tests remotely and came out saying that the original modem ( not the router) that was given for the NBN50 connection does not seem to work well at higher speends. That seems to be causing the problem!. To be frank, I do not know what to believe now. Anyway, they are sending another modem ( I need o pay $10.00 for shipping for that though !) in another few days. Just waiting to see what happens after that. If it still does not work then I might have to think of switching back to NBN25 or so, because I guess I will still get this speed. Will update what happens after the modem change. Secondly, about 2-3 weeks back I had requested for a firmware update to my Huwaei HG659 router, to TPG, through the community forum. Today I checked on the status of the same while talking to the support and they said they do not have the request there . I have raised the request again today and expect that to happen in another 10 days' time. This is primarily to try to get some QoS settings on the router so that atleast I will hae some control on th etraffic prioritization.  ... View more