I signed up with TPG on their NBN bundle with home phone on 6 June 2020. It is now 8 August (more than 2 months) and I still do not have a working home phone, I can only make calls cannot receive any calls. Worse still, I have been told not to close my account with the previous provider, as it needs to be active for my number to be ported to TPG. So for two months, I have been paying two bills and have been on the phone with TPG for countless hours with no resolution or contact unless I initiated the call. Please address this issue as soon as possible. This is absolutely unacceptable customer service and if this is not resolved as soon as possible, there will be further public complaints about the terrible customer service by TPG.
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