Hi  I recently upgraded to the NBN Home Superfast but the speed is much slower than our previous plan with TPG. And now some areas of our house does not get any internet connection at all.    I have seen this question asked before but there is no answer for a solution. The offer was 232 Mbps Download and 21 Mbps Upload and I am getting 26.5 Mbps Download and 19.4 Mbps Upload. The Download is way way off. I just want to know How to get it faster?　since I am paying more noｗ. Or should I just downgrade to a different plan? ... View more

Since the thunderstorm the other day the optical light from my nbn modem has been flashing RED and we haven't had any internet connection. I have also tried calling technical support atleast twice everyday but found no help as I was always on the waiting and they end up hanging the phone on me. Also I have tried the typical resetting and all that cleaning history that I have read here but still no connection. Please help me. It is hard to do zoom classes with no proper internet connection. Thank you. ... View more