Hi Riezl I waited at my unit today from 8am for the technician to arrive.  Nothing had happened by 11.30am, so I rang TPG and selected the instllation option. Whoever answered told me the technician had been in my lounge room at 9am and had done the installation. I told him, this was not true, for starters, the phone line is not in the lounge and nobody had been there at all or called me. THat's funny he said, let 's see if we can do it now. FIve minutes later I had the internet working. As I suspected all along, it seems like it could have been done remotely two weeks ago. Either TPG are getting told a pack of lies by Telstra, or you make it up yourselves. I guess I should have called installations in the first place, rather than customer service. Either way, it has been a real waste of everyones time. Cheers Marie ... View more