Recently moved house but was on $69/ month with voice and paid for calls. New address and same plan but phone not working. That was one,apparently, deducted calls from some money that was deducted. When the money ran out,couldn't make calls - fair enough, but when your not told??. Was offered calls for $10 extra a month but end,up getting charged $20 a month - 2x$10 on 12 &17/4. If this is what I think it is I want it changed to the $69 plan and pay for calls BUT this time TPG tell me it's run out. If this is not fixed, my contract is near up and I am walking. Ken ... View more

I previously signed up to another provider early this year, installed the boxes ans there was a fault at the curb. NBN were booked to come and rescheduled  a few times for near on a month. Iwas out of service all that time and cancelled the service - not the fault of that provider.NBN was rescheduled for switch over in our area from July to Oct so have engaged you, TPG on the proviso that NBN attend to the fault as I dont want to re -arrange my boxes etc and be left hanging again. I tried to talk to someone at NB at that seems impossible ( they say , on recordings, we must go thru the provider, yet, they contacted me direct last time when they rescheduled all the time and not informing that provider at the time - a joke). This is an important issue with me and NBN must act more responsible and not do what they did last time with never an apology. Ken ... View more