Hi @mh,   Welcome to the community!   This depends on the type of nbn™ service being connected and whether there has been nbn™ equipment previously connected. TPG will advise you in advance if the nbn™ technician requires access into your premises.   To better understand the status of the NBN installation send me your account details (Username/Customer ID together with the address on file). In case you need a reference: How do I private message (PM) in the community   Regards,      NBN installation in Sydney to copper telephone wire. What does the technician install inside my townhouse? What does the technician install outside my townhouse? ... View more