Hi @Mazlanmazda , it appears that your concern is about TPG Singapore Mobile Service.   Please be advised that you have reached the Community support page for TPG Australian consumers. TPG Australia & TPG Singapore are 2 separate entities and operating independently of each other.   Kindly send the TPG SG support an email: support@tpgmobile.com.sg or visit their Facebook Page of TPG Singapore at https://www.facebook.com/TPG-Singapore-785533401811953 for further assistance. ... View more