Hi @lsimpkin ,   Welcome to the community!   Thanks for raising this to us, we'd love to help see the status of your service installation. Send us your accoutn details (Username/Customer ID together with the address on file).   For reference: How do I private message (PM) in the community    Regards,   @lsimpkin wrote: Hi I have a hybrid fiber coax NBN connection and set it up last night with the NBN box and the TP link modem. It works perfectly. This morning I received a text from TPG saying ‘TPG: Your NBN service is installed but we can't see you online. For modem setup help visit link.tpg.com.au/xMoUBn.’ What should I do? Disconnect and start the whole plug in activation again? It works well so prefer to leave it alone. Cheers Luke   ... View more