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About aristokt

since ‎04-09-2020
‎07-09-2020
aristokt
Level 2

Re: Problems making international calls to HK landlines from TPG mobile

by Level 2 in SIM Only Plans
‎07-09-2020 09:58 AM
‎07-09-2020 09:58 AM
Hi Shane,   I am not sure if BasilDV has actually picked up this case and will contact me directly? Can you ensure a tech team member will follow up and come back to me? It appears all TPG mobiles cannot connect to HK landline numbers from AU.   Thanks ... View more

Re: Problems making international calls to HK landlines from TPG mobile

by Level 2 in SIM Only Plans
‎04-09-2020 07:31 PM
‎04-09-2020 07:31 PM
Both of my tpg mobiles under my account and other tpg mobile users I know have the same problem. ... View more

Problems making international calls to HK landlines from TPG mobile

by Level 2 in SIM Only Plans
‎04-09-2020 09:55 AM
‎04-09-2020 09:55 AM
Hello there,   I am writing to follow up my call to helpdesk last Wed regarding the subjected problem. Any public services landline or services hotline numbers I called (same on at least two other TPG mobiles) says the "Destination is engaged" but in my billing all these calls appeared to have been deducted from included call values: 020-09-02 14:24:15 International Voice Call Band 100 Hong Kong-Proper 00:07 +85228220228 0.00000 1.42000 2020-09-02 14:26:27 International Voice Call Band 100 Hong Kong-Proper 00:01 +85239185000 0.00000 1.42000 2020-09-02 14:26:19 International Voice Call Band 100 Hong Kong-Proper 00:12 +85239185000 0.00000 1.42000 2020-09-02 14:30:40 International Voice Call Band 100 Hong Kong-Proper 00:06 +85228447500 0.00000 1.42000 2020-09-02 14:32:09 International Voice Call Band 85 Hong Kong-Mobile 00:05 +85293375108 0.00000 1.42000 2020-09-02 14:32:46 International Voice Call Band 100 Hong Kong-Proper 00:15 +85228220228 0.00000 1.42000 2020-09-02 14:33:10 International Voice Call Band 100 Hong Kong-Proper 00:04 +85222333000 0.00000 1.42000 2020-09-02 14:36:58 International Voice Call Band 100 Hong Kong-Proper 00:15 +85222333322 0.00000 1.42000     Request to fix this problem for me ASAP and reimburse my included value as these calls have never gone through!  A return/follow-up call to contact myself would be required too.   Thank you ... View more
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