While I wait endless for support - my wifi modem has not worked for 2 months and I have Been waiting for a callback to assist me but ... no call yet bank deduction really not happy ... View more

I have just been connected and I have set up my wifi gear.. Firstly it is disappointing that there are no instructions or explains for what the lights are in the box and I have had to track these down via internet searches. Now to the issue... I have followed the instructions for connecting the wifi on my iPhone... it shows connection but when I try to use it the apps all bounce back no internet connection. The same on my laptop once it connects it displays “no internet, secured” which also according to google searches and 10,000,000 articles is a regular occurrence and I have done every fix they suggest- however that doesn’t explain the iPhone. I am not tech savvy and would like the most straightforward instructions on how to fix this issue ... View more