Hi BasilDV and everyone else on this feed, it appears TPG actually escalated this issue and finally took it seriously! They've managed to fix the issue and DTMF works for incoming calls now. I'm very thankfull to those of you at TPG that escalated the issue. I must say however that I had to be very persistent with the issue and it did take a lot of time. It was actually costly for me too. I had to purchase a Bluetooth phone and telstra sim so that my wife could continue working her voluntary job. Compensation would be nice! TPG, If possible can you tell me what was fixed or done exactly? There are a number of colleagues at my wife's work who have the same issue and gave up long ago. I'm sure many people on this feed would like to know also. ... View more

This sounds like the same problem I'm having. Everything about my landline works fine except when my wife receives an automated incoming call from her work where she logs in to take calls and she is prompted to select an option using a dial tone. It doesn't work. Customer Service have no idea and refuse to be helpful. I'm about to cancel the contract and move to Telstra (apparently others at my wifes work have no issues with them) Has anyone had any success? ... View more