Hi @Willirani,   Welcome to TPG Community!   Check out this article on TPG Community which should address your query. Wi-Fi troubleshooting steps - No Internet/Connection      https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection/ba-p/805 Let us know if we can be of further assistance. Cheers! ... View more