I represent a Strata Plan and we have problems with the TPG equipment that has been installed in our premises. To be clear: our residents don't have problems with their accounts or their modems - we have problems with the equipment installed by TPG to supply FTTB service. Anyone tried and been successful in actually getting anyone at TPG Support to record a problem of this nature and get them to send someone to service their hardware? Any pointers on how to contact the 'correct' department of TPG to get non-account and non-customer support would be greatly appreciated!!
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