On September 5 TPG came to my house to install NBN. Their (contracted?) installer ignored my son's (we were not home but he is an adult) instructions to run cable under house as had previous providers. Instead he ran cable to next pole, through a TREE then down a poorly installed conduit beside the picture window at front of house - with conduit protruding above the brickwork. I called to complain on Monday 6 September, was told the issue was to be escalated and that I would hear from a supervisor - well 10 days passed and no contact. I called today to complain again, was put on hold (again waiting for supervisor) for half an hour and then was cut off/disconnected. I ended up sending an email to the customer service address as I am too busy to spend all day on hold Incredibly poor response from "customer service team"  - if not resolved with the week I will look for another provider ... View more