TPG Community

Pads · ‎22-11-2020

Thanks David. No, all devices either turned off, or away with us, and no TV on internet. Below is the sort of usage that shows on our account when actually not using.. 203.219.198.34 23:50, 15 Nov 2020 23:59:52 13.737 116.745 130.482 0.00 203.219.198.34 23:50, 16 Nov 2020 24:00:39 14.067 116.404 130.472 0.00 203.219.198.34 23:51, 17 Nov 2020 23:57:23 13.961 112.763 126.724 0.00 203.219.198.34 23:48, 18 Nov 2020 24:03:25 15.614 121.122 136.737 0.00 203.219.198.34 23:52, 19 Nov 2020 23:52:22 15.530 124.929 140.458 0.00 Before TPG switched to "NBN ready" about a year ago, we also had security camera system which we could monitor remotely, (and obviously use data when doing so). However now on NBN we cannot log in or access our modem due to the IP address changes each time. So, no data could used with that.. I have answering system for the Voip nbn phone service, so will try turning the phone off, the modem off, and also the NBN box, to narrow it down over time.. Hopefully tho, someone has can let me know if they already have the answer.. Thanks again.

Pads · ‎21-11-2020

Hi. We recently moved from ADSL onto most basic NBN12 10GB plan. Should we turn the NBN box off when we are not using it? We often leave home for a few days at a time, and see that even when we are not home, we are using about 130MB data each day!! . (Looking at "Usage" as shown on our TPG account) This means that with virtually no usage, we theoretically use 4GB of our 10GB each month. Will turning NBN box off when not here solve the problem? Thanks.

Pads · ‎18-09-2020

Have sent another PM to you after the phone came good (incoming and outgoing).. That was short lived, Phone indicator leds on modem sometimes on, sometimes off.. Cannot phone out, and no-one can call in.. Ongoing intermittent needs to be fixed, Thanks Shane

Pads · ‎18-09-2020

Hi Shane. Have sent PM

Pads · ‎18-09-2020

canan999 At the end of August moved from ADSL2+ service with home phone to NBN. Much trouble and 4 visits from NBN guys finally got it working. Only have basic 10GB plan, and with all the installation drop-out problems all my data has been used up and am shaped to a little more than dial up speed which times out recovering email most times.. My main unexplained problem is that the home phone has dial tone but I but cannot dial out. Any-one trying to ring me has no ring tone. I thought that with data used you should still be able to use phone. Also, when looking at my account, cannot see the "pay as you go" phone credit which should have transferred from my ADSL service. Have tried reporting to the help desk, using my old ticket number, but no reply yet. Any ideas or help appreciated.

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Re: Should NBN box be turned off?

Should NBN box be turned off?

Re: NBN Speed shaping and home phone

Re: NBN Speed shaping and home phone

NBN Speed shaping and home phone