Thanks for sending me your details. I was able to locate the account and confirmed that the installation is now awaiting for the activation of the equipment.
Please make sure that the equipment is set up properly, please see this article for reference NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide
In the event that the equipment has been set up, please confirm your best contact number and preferred time so we can arrange our NBN Provisioning Team for further investigation.
As requested follows my information:
Customer ID: xxxx
adress: 117/xx xxxx street, xx
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