Your feedback does matter to us and our sincerest apologies for the inconvenience. Please allow us the opportunity to help you out, we’d like to turn your experience around.
I have searched for your details in our system using your Community details and I’d like to check that we have the correct information before we continue.
Can you PM us your customer ID number so I can sort out the next steps in resolving this issue for you?
For your reference, please see this link on How do I private message (PM) in the community.
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