All our supplied modem/router is pre-configured so our customers no longer need to set it up. However, in this case the modem/router's pre-configured setting is not working.
As a solution, we had to arrange a call from one of our Technicians to assist configuring the modem/router.
I apologise if the resolution was not posted on this thread. On the other hand, you can also make an article available to everyone that will help on how to set up our supplied modem available below.
How to set up Huawei HG 659 modem for Windows 10
How to set up your TP-Link VR1600v modem
Let me know should you require further assistance.
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