We've given up on having 5ghz in our house, which is ridiculous as it's something we pay for. Pay a lot for. Every few weeks I'd reset the modem to get 5ghz back, and then it'd disappear a day/hours/couple of days later. So in the end I've just given up. TPG obviously don't want to admit this is a wide-scale issue. So what do we do? Ombudsman? ... View more

Soooo.. my 5ghz is unusable again (it shows up in the available WiFi list sometimes, but upon connecting there's no actual connection).   Last time I phoned they got me to reset the modem. I'm guessing that's all I'll get asked to do this time, too.   But I suppose that's the most I can hope for at this point? ... View more

Just as an update too..   I phoned about this. The operator asked me to reset the modem, which I did. 5ghz, which wasn't even connecting prior to this, then started working again.   We haven't had too much hassle since then (5ghz still works), but our speed is limitted to a max of around 25mb/s, which TPG (probably rightly) says is to do with our local wiring etc.   Edit: Oh, I phoned to ask for new firmware but the tech person didn't exactly blow off the idea, but they certainly weren't forthcoming with offering that as an alternative. The resetting did help though, for now. ... View more

@chicaneau thank you! I'll do this. And yes, seriously, what the?! ... View more

We are yet another household who constantly loses 5ghz connectivity. Switched quite recently from Telstra and never once had an issue with them. Modern is firmware version: 0.1.0 0.9.1 v5006.0 Build 190228 Rel.72265n This is super, super frustrating as 1) we only recently changed over and it kind of feels like we've been duped.. 2) buffering when watching Netflix is super annoying and not the service we'd expect. Have others (apart from the one or two who gave said so) actually received a fix for this dropout issue? Scott ... View more