Finally resolved after having someone else deal with the situation that clearly wasn’t hard to fix. Thanks tpg for nothing ... View more

And now no outgoing calls. No nothing. Disgraceful TPG. Maybe the telecommunications ombudsman should hear about this. ... View more

And still nothing. No new communication and no service. Time to take it further. This is pathetic TPG. A week on and still no incoming calls. ... View more

Thanks @Erika but how’s the complaints department going to fix it?? Eagerly waiting for this to be fixed. Was going to add another mobile service to my account but after this I am reconsidering. Thanks for you help. ... View more

That’s well and good but I’ve now been uncontactable via phone or text for nearly a week. Escalating this to the complaints department won’t resolve the issue as clearly there is a technical problem that urgently needs fixing. I do not understand how this is still a problem when I can make calls and send text messages yet there is a obviously a setting your end that has blocked incoming calls and messages. I’m sorry for coming across angry and upset but can you imagine how I feel having transferred my service to you guys only to be left uncontactable and having to get in touch with you a dozen times to sort this out!!! This is extremely disappointing and frustrating. It needs to be resolved ... View more

This needs to be resolved today. I will be taking the matter further otherwise. ... View more

Thank you @Erika for your help. I am eagerly waiting email updates. Thank you ... View more

Hi Erika. That’s all well and good to offer to call but I can not receive incoming calls so this is not actually possible to be contacted on my mobile. I will pm you shortly. Thanks ... View more

Thank you Shane, however this really isn’t good enough. I feel like there is just an setting issue with the account as I can make calls and send texts but not receive them. I really need this fixed!! And having to wait coming up to a week is extremely poor considering my previous phone co took 4 hours to port my number. Maybe I shouldn’t have connected with tpg :( Please give an update ASAP ... View more

Hopefully you can assist me with this as the previous person had the same issue. I’m desperate to have a proper phone service as I need to be able to receive calls. ... View more

So after 5 days and numerous calls to tpg I still have no incoming calls or texts. Yet another call this morning to them and still no results. Apparently it’s been escalated but this is beyond poor. I can make calls but can’t receive them. Why is this so hard!! I just want a working connection. I thought going to tpg was a great idea. Regretting it a bit now. Can someone help?? ... View more