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About Penguinz

since ‎13-10-2020
‎20-02-2022
Penguinz
Level 2

What is my acount password?

by Level 2 in Accounts and Billing
‎16-02-2022 06:54 PM
‎16-02-2022 06:54 PM
Hi everyone I am trying to setup TPG nbn with another modem. I reset my account password in https://www.tpg.com.au/account. but the new password doesn't work with the new modem. I wonder if it is a password I will have to use or another one? I check the old password in TPG modem and see the password is "noPassword", which doesn't work too. Can you please tell me how to get the correct account to use with new modem please? Much appreciate ... View more

Re: Does my nbn connection box work with other premises

by Level 2 in Broadband Internet
‎27-10-2020 07:10 PM
‎27-10-2020 07:10 PM
Hi I bought it from a person on Facebook, it's only $20 and I would like to replace my old one which sometimes go slow and need to restart, or I can use it as a backup. Is there anyway to use it with my address or just throw away? Thanks ... View more

Re: Does my nbn connection box work with other premises

by Level 2 in Broadband Internet
‎27-10-2020 06:04 PM
‎27-10-2020 06:04 PM
Hi Ahra_G You found my connection is working because I put my old nbn connection box back. The new one is not working although I did everything you showed me. I think my TPG PPPoE is correct because I use my old modem, I only replace the nbn connection box. The lights keep flashing and can't connect to the internet. May I ask is there something I have to do to use the new nbn connection box or just plugin? Thanks ... View more

Does my nbn connection box work with other premises

by Level 2 in Broadband Internet
‎20-10-2020 11:54 AM
‎20-10-2020 11:54 AM
Hi everyone I have just bought an nbn connection box from a person on Facebook. It is used but quite new. Then I replace it with my old equipment but it does not seem to work. The lights keep flashing except the power light. I have waited for 30 minutes but it still could not establish the connection. Can someone show me how to setup please? ... View more

NBN Connection Box is slow

by Level 2 in NBN Installation
‎13-10-2020 06:06 PM
‎13-10-2020 06:06 PM
My internet sometimes is slow, about 1/4 normal speed. I restart the modem, issue still happens, when I restart the nbn connection box by turn off/on the power supply, It is fast again. I almost have to do that every day when the internet is slow. Do I need to replace the nbn connection box? Thanks ... View more
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