Hi @shargreaves ,   Thanks for raising this to us. We'd love to help and get to the bottom of this, please send us the following details.   UN/CID: Address: Your Best contact number: Preferred contact time:   We'll have one of our Technicians contact you for real-time test and investigation to fix this home phone issue.   For reference: How do I private message (PM) in the community    Regards,   @shargreaves wrote: Hi, I recently had our modem replaced due to an electrical storm, but we are no longer getting VOIP. On the modem's diagnostics page the error is "Telephone Status: Telephone service unavailable. Please check your account settings or register a new number.", but I can't see anywhere on the modem to input the voice settings. We have a dial tone, but can't dial in or out.   Any suggestions?   ... View more