Hi @Machalove , we are sorry to know that you are having issues with the service and we sincerely apologise for the inconvenience this has caused you.   We'd like to make sure that we are currently looking at the right account. Please send us a private message with your TPG customer ID, username and complete address so we can help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more