Hi @jonathanplatt,    We're sorry to hear that you are cancelling your TPG account. Your customer ID has been removed on this post as it is not safe to indicate your account details publicly. You may send us a private message and we'll discuss it from there.  How do I private message (PM) in the community   Regards,  Angeli   ... View more

Hi @Aunti2001, we can see that the issue has been escalated to our Engineering Team and they have lodged it to Telstra for further investigation.   In addition, a Telstra technician has been booked to check the service anytime between now and 18/Sep/2018.   Please be assured that our Engineering Team is closely monitoring the case and will be in touch as soon as new updates become available.   Should you need further assistance, please let us know. Thank you. ... View more