Hi @annakang1977 ,please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more

Hi @annakang1977 , we are sorry to know that you'd like to cancel the service. Please send us a private message with your TPG customer ID, username and complete address so we can help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community  ... View more