I need a response to the problem I am having. I have posted 2x messages/questions on the TPG Community Board, and have sent an email to the Mobile Help Desk ... with no response. Please help! ... View more

I no longer have access to the previous service I have requested to be ported from, therefore cannot access any "SMS" that is supposed to be sent to that SIM card. Could someone please advise me of how to activate my new TPG service - I don't have access to another phone, so can't call TPG support? ... View more

I have recently signed up with TPG Mobile and requested to have my old phone number ported from the existing provider. As the existing service has been cancelled already, and I do not have another phone, I am unable to contact TPG Support to make a query regarding the status of my new service. When I log-in to my TPG Account, the status says "Awaiting service activation". I requested the porting of my existing number on Sunday evening at around 10pm. I am aware that TPG Mobile said it could take between 24-48 hrs to port the old number, and that period has not expired. My question is: Have I followed the procedure correctly, and if so, is there a hold-up at TPGs end (or existing provider)? Thanks. ... View more