To whom it may concern I sent a message regarding the dissatisfaction with your installment service appointment on Saturday. A lady contacted me this morning and I told her I only be available on Saturday . She said she will ask someone to confirm the Saturday appointment for me, however, I received a message by sms and email as well and made a installment appointment on 23/11/2020 bet 8-12 am. I totally upset with your service because no one follow up my case. If no one can come on Saturday to fix the device, please come to pick those devices back and I will cancel your service.
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To whom it may concern I made an appointment to fix the installation on 14/11/2020 (Saturday) between 1-5 pm that is confirmed by sms. I talked to Jess ( your staff) at 4:20 pm to confirm whether your technician is on his way or not, however, she said that she only can see we have the appointment on 17 Nov 2020 bet 8 - 12 am. I’m shocked and upset and I told her I got a confirmation by sms. After checked, she found my appointment already and told me the technician should be there soon. I asked her what happened when your technician did not show up. She said our supervisor or manager will contact you. I used Telstra as my service provider for more than 10 years and I would like to change a new provider , however, I have a really bad service experience like this. I only be available on weekend coz I have to work on the weekday. If your service appointment can’t offer me a weekend time slot , please cancel this and ask someone to pick the nbn and tpg device back. I will contact the other service provider to fix my nbn Regards Yuen Wai Miranda
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