We sincerely apologise for the trouble. We'll raise your concern to our Complaints Resolution Team and a Complaints Resolution Case Manager will be in touch via email or phone call to further discuss the matter. ... View more

Hi @adsljw8s, we have located an account using your community details, but we want to make sure that we got the right one.   Please send us a private message with your TPG customer ID, username and complete address so we can verify the account.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more

Hi 1carmelo,   Thank's for reaching out,  May we request for the TPG account  customer ID or TPG username to be sent via private/Direct message so we can locate your account to assist. Kind regards ... View more