We may arrange one of our specialists to contact you to perform real time testing to identify where's the issue coming from, @19braxta84.   Please send us a private message with TPG customer ID, username and complete address so we can pull up the account. Please also include your best contact number.   If the issue is time specific, please indicate the specific time.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more