I have just moved to a new location and have been told that my NBN serial number does not match. I find this strange as the previous owner ran a very large building company from there premices, so clearly the connection does work. Very frustrating as this has been going on for nearly 2 weeks. TPG Were very slow in getting on top of the probkem taking a full week to conclude that there was a serial number mismatch. Now it seems, having identified the issue, TPG are now unable to give a timeframe as to when the issue will be sorted..... It seems from the forum that this is quite a common issue so why it takes so long to identify and solve the issue is a mystery to me Hopefully making this public will help my case!!
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