I upgrade nbn 50 to nbn 100 and can get the $0 medem for free plus $10 delivery.But I didn't receive the new modem. On 13-8-2024 The NBN technical staff came to my house and installed nbn connection box . After finished he helped me put my old modem plug in to connect them.The internet speed test was 18.25Mbs. One week laterThe internet speed test was 11.37Mbs. and then rang 131423 to get help.The girl said I need to plug off the yellow carble and plug in again and then press old modem reset button and no further action. I check the internet speed test it just only 8.56Mbs. I want to know where is my new modem? Why it is slower than before.? ... View more

I find my modem have yellowing and the body nery warm, so I think to need buy the new modem in case this suddenly break down. ... View more

To whom it may concern My name is xxxxxx) of address 1xxxxxx I am writing in regards to a persisting issue regarding my modem. I have contacted your technical line multiple times this month about issues with the modem and service, with no avail. You have replaced the modem, which has not solved the problem, but now the modem emits a high pitch frequency squeal constantly. This is frustrating and extremely annoying, and is causing great distress and pain to our ears. Furthermore for months now. Every day the modem has a service blackout. Multiple times during the day the connection will be disconnected and service will be absent for minutes at a time. One day I had a connection blackout up to 10 times. This is an unacceptable level of service interruption. My friend who was also an ex-customer of TPG, never had this problem. I am very dissatisfied with your service, and wish for you to address this issue immediately. I will need to contact ACCC if issues are not rectified. Yours Sincerely Denly Lee ... View more

Hi I check my mobile history and found some unexpected changes in my bills every month. In actually  The Date /Time, I never use my mobile call-out/call-in/SMS/messages. Use Type: National Voice call      Rate Band: Other          Rate Prefix Call Forward to voice mail  Call number:+61414121000           Excess charge: From $0.45 to $0.15 Hope someone explains to me. Thanks         ... View more