Hi @woohh2 ,   Welcome to the community!   We're sad to know that you're considering to cancel the service with us. We're able to locate the account using your community details and we've seen that the account currently inactive, we'll raise this to one of our Account Specialists and have them contact you to discuss the Account Termination.   Please confirm your best contact number and preferred time.   For reference: How do I private message (PM) in the community    Regards,   @woohh2 wrote: I would like to cancel my account right now as it has already been two days since the internet has been cut off. You have sent an email stating that now our area has NBN you will stop supporting ADSL however our house is too old for NBN. It has already been two days without internet. Please cancel my subscription now.   ... View more