Hi @mr99k, we are sorry to know that you are having issues with the service and we sincerely apologise for the inconvenience this has caused you.   We have tried to locate the account using your community details, but we were unable to find a match. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community ... View more