Hi @ricezi89   Welcome to the community!   We'd love to help get to the bottom of this, we're able to locate the account using your community details. We've seen that one of our Provisioning Case Manager tried to contact you earlier today but no avail. Shoot me a private message together with your best contact number and preferred time tomorrow, we'll have them call you to provide updates of the installation.   For reference: How do I private message (PM) in the community    Regards,     ... View more