@Anonymous wrote: Hi @laurathorley93 ,   Welcome to the community!   I was able to locate the account using your community details and I've seen that you have been in contact with one of our Provisioning Case Manager the shipping fee for the NCD box has been requested to be waived. We'll raise this with them for additional reference on file.   Let us know should you require further assistance.   Regards, Thank you very much for your reply !!! ... View more