Hi @rocksmith73 ,   Thanks for raising this to us. We'd love to help get to the bottom of this, please shoot me a private message with your best contact number and preferred time together with your account details (Customer ID/Mobile number).   We'll have one of our Mobile Specialists contact you. How do I private message (PM) in the community    Regards,   @rocksmith73 wrote: Hi, I am having trouble with the final step of my sim activation, it asks me to send a code back for a port authority confirmation sms but my old service no longer works and i cannot do anything with my new service. So i have to activate my sim to send an sms to activate my sim???...madness   ... View more