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aamac · ‎10-12-2020

I had arranged a move of home nbn install over 3 weeks ago so it would be ready when we moved last Friday. The moving home person failed to order the equipment which was subsequently done just recently. I now have all equipment (modem & httc box) for fibre to the curb connection. I received my text a few days ago saying to connect modem in order to activate nbn. It’s not activating. Now TPG are sending out a technician next Thursday. Why is this such a bad process? If we have to wait for a technician next week then it will be almost 2 weeks without any wifi and we are still paying for our connection at our old address all this time. Can someone please advise as to why this process of moving home is taking so long?

aamac · ‎09-12-2020

Hi. I’ve received the text message asking me to connect my modem in order for activating nbn. Their is still no nbn connection at my new address. I rang through to TPG customer assistance twice today. Both times they said they will put me through to a case manager. Both times it goes straight to a message saying your too busy and to call back later... How am I supposed to get my nbn activated when I can’t speak to someone about it?

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About aamac

Nbn activation delayed

Moving house nbn connection