More than 10 years royalty customer feel VERY VERY disappointed with TPG services.   I had relocate with my nbn 100/40.   Before I called to do the relocation, and told them I need to choose the new property to move based on TPG internet speed, which means I need to confirm that TPG can provide the same speed in my new location, otherwise I will stay in the same property and won't relocate. The TPG customer staff promised me that she checked with tech team, and confirm I will have the same plan with same 100/40 speed in my new property, NOT the new 100/20 plan, thus I agree with the relocation.   After I actived the nbn connection in my new property. My nbn down speed only 80mbps, and upload speed only 18mbps. I called to TPG center, the staff just throw the ball between their teams, and wasted my 3 hours to hold on line, now told me that I agree with their staff with the 20mbps upload? but Not the 40mbps upload？   Now I spend the money on the new property, then TPG told me that: "Oh, you can't have the same speed in the new property, we didn't promised you anything"   That's how you lie to your more than 10 years royalty customer?   If you can't provide the same speed then why don't you tell me before I do the relocated?   This not only wasted my time, also wasted my money on the new property. ... View more

@Riezl    It a week passed!!! Where is your tpg "24 - 48 hours contact"?????     ... View more

It's been a week that nobody contact me?      ... View more

@Riezl    I PMed you already ... View more

@BasilDV    Then why the tpg customer service promised me that I will have the same speed as 100/40 not 100/20 when i was called for relocation? Why just let me know the truth before I relocated? ... View more

Then why the tpg customer service promised me that I will have the same speed as 100/40 not 100/20? when i was called for relocation? ... View more