Hi @JoScotchmer ,   Welcome to the community!   We're sad to know that you decided to cancel the service with us, I was able to locate the account using your community details and I've seen that you have been in contact with one of our Account Specialists. An email was sent to the e-mail address associated with the account about the procedure of service cancellation.    Let us know should you require further assistance.   Regards,     ... View more