Hello, I had order TPG ADSL2 with home phone on 30 Aug. Technician came on 12 September and spent time 40 minutes for installation and he said he couldn't connect the line. He need to report to telstra and TPG will get back to me. My husband called to customer services twice. And then TPG said the line not connect because no one home. I was at home and I have a photograph of the tech with his hands in the coms unit. My husband has emailed our so called case manager reporting all of the above actions, actions that have been so indicative of complete incompetence, my husband still awaits for a return email. Though we get nothing. This business practice need be held to.account. In good faith we have handed our money to them. Trusting that they would achieve all of what their advertising does Express. But this is not a.reputable business. This is not a business you can trust, a business that cares. No. We are going to cancel.
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