@Ahra_G wrote: Hi @vcasoh2021   NBN Installation has different Service Class types. Yours is under Service Class 24 which means that the service can be activated remotely; meaning the equipment is already installed specially the NTD.    You may check this guide on how to set up your connection: NBN Hybrid Fibre Coaxial (NBN HFC) Setup Guide How to set up your TP-Link VR1600v modem   Let us know the status of the modem lights so we can perform remote tests to check the status of your connection.      Regards,  Ahra_G Hi Ahra_G,   I've read the guides - the only thing that I'm missing is "Wait for NBN Activation".   With the NTD, the "Online" light is flashing.   With the modem, the "Power", "2.4G", "5G" and "WAN" are lit. "Internet" is not lit.   I just would like to know are we able to activate the NBN within this week?   Thank you. ... View more

Hi,   I've signed up for NBN cable 50 on 23.12.2020. I've received the modem router and NBN connection box + payment has been processed.   I've check the Installation Progress tracker, it is still showing "Your installation is progressing. We’re working hard on getting the service available for you. We'll keep you posted on the progress!"...   May I know the timeframe for my service to be activated? Thank you.   Username: vcasoh2021 ... View more

@Riezl wrote: Hi @kokyong1982 , please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.   To send a PM, please refer to this link: How do I private message (PM) in the community Hi @Riezl I have the same issue with the customers above. I've received the modem, however, I don't have the NBN connection box to connect to the wall socket.... ... View more