Hi @PT ,   Welcome to the community!   We're sad to know that you're havingg issues with the service for almost 3 weeks now. We tried to use your community details to pull up the account unfortunately its shows no matching records.   To better understand the situation, please shoot me a private message with your account details (Username/Customer ID together with the address on file). How do I private message (PM) in the community    Regards,     ... View more