Hi Riezl,   Do you know when the Case Engineer is likley to contact me for further assistance as the date recommended does not work for me.   Thanks in advance. ... View more

Hi Support,   Can you please let me know whether a technician is able to come today to fix my NBN issue today? We have 2 adults working from home and 3 kids who have used up all their data. I’m also aware there are a number of FTTC customers in the Five Dock, Rodd Point, Abbotsford and the Drummoyne area that are experiencing the same issue since the Sydney storm so was hoping the technician would bundle the jobs up.   I was told on Tuesday that the earliest appointment for a technician visit is Thursday, 14 January 2021, 1:00 PM - 5:00 PM however this doesn't work for us.   I have sent a number of text replies but have not had any reply since Wednesday - I understand you guys are extremely busy.   Appreciate anything you can do to get this moving ASAP.   Thanks Dan ... View more

Hi - I'm having the same issue and it occured straight after the storm yesterday.  Haver they advised how to fix it? ... View more