Thanks for sending your details @kenwei via Private Message!
I've now arrange a call from one of our technicians tomorrow, Monday, 8 October between 8:30am - 9:30am WA.
We would appreciate if you'll be at home during the time of call as our technicians would like carry out simple checks with you to eliminate any possible equipment issue. If this time is not suitable, please let us know and we'll have this rearrange for you.
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