Hi @grumpy22, TPG's cancellation procedure requires a Formal written request via email and this must be done by the Account Holder, Please understand that TPG and other ISP company do not share details to one another for security purposes.   Send us a PM with your account details (Username/Customer ID together with the address on file) to better understand the situation. How to send a PM? -  https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093. Regards,   Why is it just NBN Internet that has this requirement? If I change power, gas, mobile phone provider they will disconnect the previous provider. But not NBN  and not TPG.   If I've been paying for nothing for the last 3 months then that's unacceptable. How many people are paying for a serivce they aren't using? ... View more

Hi @Imchewyok ,   Welcome to the community!   We are sorry to know that you are having issues with the service and we apologise for the inconvenience this has caused you.   We have located an account using your community details, but we'd like to make sure that we got the right one.   Please send us a private message with your TPG customer ID, username and complete address so we can verify the account and help with your concern.   To send a PM, please refer to this link: How do I private message (PM) in the community     ... View more